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Terms of Use

Last updated: 26 April 2026

These Terms of Use ("Terms") form a binding agreement between you and Digital Team Group Limited ("we", "us", "our") and govern your access to and use of the At9 booking management app and the at9.app website (together, the "Service"). Please read them carefully.

1. About us

Digital Team Group Limited, a company registered in England and Wales under company number 17078703, with its registered office at Elmpark House, 3 Elmpark View, York, YO31 1DY. You can contact us at contact@at9.app.

2. Definitions

• "Account" means the user account you create to access the Service.
• "Customer Data" means information you upload, enter or generate through the Service, including booking records and details about your customers.
• "Subscription" means a paid plan that entitles you to use the Service for a recurring period.
• "User" means any individual you authorise to access the Service through your Account.

3. Acceptance of these Terms

By creating an Account, downloading the app, or otherwise accessing the Service, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you accept these Terms on behalf of a business or other legal entity, you confirm that you have authority to bind that entity to these Terms.

4. Eligibility

You must be at least 18 years old and able to enter into a binding contract under the laws of your jurisdiction to use the Service. The Service is intended for use by businesses that take and manage bookings; it is not intended for personal, non-commercial use.

5. Your Account

To use the Service you must create an Account with accurate, complete and up-to-date information. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your Account.
• Notifying us promptly at contact@at9.app of any unauthorised use or suspected breach.

We may suspend or terminate Accounts that contain false information or that are used in violation of these Terms.

6. Subscriptions, billing and free trial

6.1 Free trial

We offer a 30-day free trial that lets you use the Service without entering payment details. At the end of the trial, your Account will be paused unless you start a paid Subscription.

6.2 Subscription fees

Subscription fees are set out on the at9.app pricing page and are charged in advance on a monthly basis (or such other interval as you select). All fees are stated in GBP and exclude VAT and any other applicable taxes, which will be added at the prevailing rate.

6.3 Automatic renewal

Subscriptions automatically renew at the end of each billing period at the then-current rate, using the payment method on file, unless you cancel before the renewal date. We will give you reasonable notice of any change to the price before the next renewal.

6.4 App store purchases

If you purchase a Subscription through the Apple App Store or Google Play, billing, renewals, refunds and cancellations are governed by the terms of that app store. You must manage your Subscription through the relevant app store account settings.

6.5 Failed payments

If a payment fails, we may attempt to charge your payment method again. Continued failure may result in suspension or termination of your Account.

7. Cancellation, refunds and downgrades

You may cancel your Subscription at any time from within your Account settings. Cancellation takes effect at the end of the current billing period; you will retain access to the Service until then.

Except where required by law, we do not offer refunds for partial billing periods. If you are a UK or EU consumer and exercise a statutory right of withdrawal, we will refund payments in accordance with applicable law.

If you downgrade your Subscription, the change will take effect at your next billing date.

8. Acceptable use

You agree not to use the Service to:

• Break any applicable law or regulation, including data protection, consumer protection, anti-spam or sanctions laws.
• Infringe the intellectual property rights or other rights of any person.
• Upload or transmit malware, viruses or other malicious code.
• Attempt to gain unauthorised access to the Service, other Accounts, or our systems.
• Interfere with or disrupt the integrity, security or performance of the Service.
• Use the Service to send unsolicited marketing messages.
• Reverse engineer, decompile, copy or create derivative works of the Service except to the extent permitted by law.
• Resell, sublicense or otherwise commercially exploit the Service without our prior written consent.

We reserve the right to suspend or terminate Accounts that breach this section.

9. Your content and data

You retain all rights in and ownership of the Customer Data you upload to the Service. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit and display the Customer Data solely as necessary to provide the Service to you and to comply with our legal obligations.

You are responsible for the accuracy, legality and content of the Customer Data and for ensuring you have all necessary rights, consents and notices to provide it to us. Our handling of personal data within Customer Data is governed by our Data Protection Agreement.

10. Our intellectual property

The Service, including all software, design, content, branding, logos and trademarks, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your own internal business purposes, subject to these Terms.

You may not remove, modify or obscure any copyright, trademark or other proprietary notice in the Service.

11. Service availability and changes

We aim to make the Service available at all times but do not guarantee uninterrupted availability. The Service may be unavailable from time to time for scheduled maintenance, updates or due to factors outside our control.

We may add, remove, modify or discontinue features of the Service at any time. We will give you reasonable notice of material changes that adversely affect a paid Subscription.

12. Third-party services and app stores

The Service may integrate with or be delivered through third-party services (including Apple App Store, Google Play, payment processors and notification providers). Your use of those third-party services is subject to their own terms and privacy policies. We are not responsible for the availability, content or practices of any third-party service.

If you obtained the app from the Apple App Store, you acknowledge that these Terms are between you and us, not Apple, and that Apple has no obligation to furnish maintenance or support. The same applies, as applicable, to Google Play.

13. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement or accuracy. We do not warrant that the Service will be uninterrupted, error-free or free of viruses.

Nothing in these Terms excludes or limits any liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

14. Limitation of liability

Subject to the previous paragraph, to the fullest extent permitted by law:

• Neither party shall be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, business opportunity or goodwill, even if advised of the possibility of such damages.
• Our total aggregate liability arising under or in connection with these Terms or your use of the Service in any 12-month period shall not exceed the greater of (a) the amount paid by you for the Service during the 12 months preceding the event giving rise to the liability, or (b) GBP 100.

15. Indemnification

You agree to indemnify and hold us harmless from and against any claims, damages, losses or expenses (including reasonable legal fees) arising out of or relating to your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right.

16. Termination

You may terminate your Account at any time by cancelling your Subscription and following the deletion process in your Account settings. We may suspend or terminate your Account immediately, with or without notice, if you breach these Terms or if continued provision of the Service would violate any law.

On termination, your right to access the Service ends. We will provide a 30-day window during which you may export your Customer Data, after which it will be deleted in accordance with our Privacy Policy.

Sections that by their nature should survive termination (including ownership provisions, disclaimers, limitations of liability, indemnities and governing law) will survive.

17. Governing law and jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from or in connection with these Terms, except that consumers resident in the EU or other jurisdictions may have additional rights to bring proceedings in the courts of their country of residence.

18. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or in-app notification at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

19. Miscellaneous

• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force.
• No waiver: Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, sale of assets, or similar transaction.
• Entire agreement: These Terms, together with our Privacy Policy and Data Protection Agreement, constitute the entire agreement between you and us regarding the Service.
• Force majeure: Neither party will be liable for delays or failures caused by events beyond its reasonable control.
• No third-party beneficiaries: Except where expressly stated, these Terms do not give rights to anyone who is not a party to them under the Contracts (Rights of Third Parties) Act 1999.

20. Contact us

For questions about these Terms, please contact us:

Email: contact@at9.app
Post: Digital Team Group Limited, Elmpark House, 3 Elmpark View, York, YO31 1DY